Data Retention
Every category of data we hold, how long it lives, and the reason. Anything not on this list is not something we keep.
Effective 13 September 2026
| Category | What it covers | Kept for | Why |
|---|---|---|---|
| Enquiry messages | WhatsApp and email threads from people who contact us | 24 months from last contact | So we can pick up a conversation that resumes later |
| Proposals and quotes | Scopes, estimates, and the notes behind them | 24 months from issue | Reference for follow-up work and repeat clients |
| Contracts and invoices | Signed agreements and billing records | 8 financial years | Indian books-of-account requirements |
| Client production data | Data we process inside a client's systems to build or run automation | Duration of the engagement, then 30 days | A short window to resolve anything that surfaces after handover |
| Credentials and API keys | Access we are given to client systems | Revoked at handover | We should not hold keys to a system we no longer operate |
| Project repositories and documentation | Source, specs, and handover material | Duration of the engagement, plus 12 months | Support, warranty fixes, and continuity if you come back |
| Backups | Encrypted snapshots of the above | Rolling 35 days | Recovery. Deletions work through backups within this window |
| Website session storage | The single flag that remembers the opening animation | Until you close the tab | It exists only to avoid replaying the intro |
How deletion works
Ask and we delete. Write to shaid@shaid360.com and we will confirm within thirty days what was removed and what, if anything, we are required to keep.
Live systems are cleared first. Backups age out on the rolling window above rather than being surgically edited, so a deletion is fully complete once that window has passed.
What we keep longer, and why
Only records with a statutory basis: signed contracts, invoices, and tax records. Nothing else outlives the periods in the table.
If a dispute or legal claim is active, related records are held until it closes, then returned to the schedule above.
What we never keep
Client data copied into our own systems for convenience. Credentials after handover. Anything used to train a model.
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